If your domain's status is shown as Blocked, it usually means:
- Your domain is already being used by another account,
- Your domain has previously been blocked due to abuse, poor reputation, or policy violations,
- One or more domain or website requirements have not been met,
- Or, your domain has been identified as potentially unsafe (e.g., scammer domain, poor SMTP score).
To resolve this, please ensure the following:
Domain Requirements
- Ownership or Admin AccessYou must own or have administrative control over the domain. This will be verified through our Sending Domain Verification process.
- Unique Organizational Domain per AccountA domain (e.g., yourdomain.com) cannot be shared across multiple accounts.For example, mail.yourdomain.com and alert.yourdomain.com cannot belong to two different Mailtarget accounts.
- Use of Official and Trusted DomainsUsers are required to use official company domains (e.g., yourcompany.com, mail.yourcompany.com) instead of free, temporary, or suspicious-looking domains.This ensures trust, prevents abuse from scammers, and improves deliverability.**⚠ Using unofficial or poor-reputation domains may lead not only to blocking but also to permanent sending restrictions.**
Website Requirements
Your sending domain must be linked to a live and working website accessible via:
Note: The canonical domain is the main domain name (e.g., yourdomain.com) without any subdomains.
Your website must meet these conditions:
- Not under construction or showing a placeholder page.
- Includes a privacy policy explaining how you handle customer data.
- Does not contain content that violates our Messaging Policy.
- Hosted in the same country as your Mailtarget account registration.
Reputation Requirements
- If the domain is categorized as a potential scammer, it will automatically be marked as Blocked once added to Mailtarget.
- An error page "Domain blocked" will appear if the domain has a poor IP reputation.
- Sending domains with a poor SMTP reputation (SMTP score -2) will also be blocked.
- On the Mailtarget dashboard, the domain will display a Blocked status with the tooltip:*"This domain is currently has been blocked. Add another domain or contact us for assistance."*
What You Can Do if Your Domain is Blocked
- Add another official and verified sending domain.
- Review and fix domain/website issues (e.g., add privacy policy, remove placeholder site).
- Contact Mailtarget Support to request a re-evaluation and possible unblocking.